Refund Policy

1. Refund Eligibility

• You request a refund within 60 days of purchase.
• The delivered Shopify store has not generated any revenue, including as little as $1.
• If the store has already renewed, generated revenue, or received any payment, it is no longer eligible for a refund.

2. Scenarios Where Refunds Are Approved

• Your store was not delivered within 24 hours, and there was no valid delay reason.
• The store was delivered but contains major setup errors that our team is unable to fix.
• You were charged accidentally or duplicated by PayPal.
• Your order was placed with the wrong information and we have not yet started building the store.

3. Scenarios Where Refunds Are NOT Granted

• The store has generated revenue, even $1.
• The store has active apps, subscriptions, or a custom domain connected.
• The client changes their mind after delivery.
• Client provides incomplete or incorrect information causing delays.
• Shopify suspends or closes the store due to the client’s actions.

4. How to Request a Refund

To request a refund, contact us through our support email. We may ask for payment proof, screenshots, or verification of the issue.

Refunds are issued back to your PayPal account.